Avaya Communication Manager, Руководство администратора, Страница: 201 / 1854

Handling Incoming Calls
Managing Vectors and VDNs
Administrator’s Guide for Avaya Communication Manager 201
November 2003
3
Type your vector steps in the numbered column on the left of the screen.
Tip:
When you type in your vector steps, Communication Manager automatically completes
some of the vector step information for you. For example, if you type “q” in a vector step
field, it fills in “queue-to.” Also, additional fields appear when you complete a field and
press
TAB
. This makes it very easy to type in your vector steps.
Now that vector 1 is set up, we will add a vector step to it to tell Communication Manager how to handle
the calls to our main number.
Putting a call in a queue
Write a vector so that calls that come into the main business number redirect to a queue.
We will use a vector-controlled hunt group for the main number queue. This hunt group was set up as
main split 47. When calls first arrive, all calls to our main number should be queued as “pri 1” for low
priority.
To queue calls, write the following vector (step 2). (Please note, we started our example on step 2 because
step 1 is used later in this chapter.)
Tip:
Remember, Communication Manager automatically fills in some of the information when
you type your vector step and press
TAB
.
CALL VECTOR
Number: 1 Name: main number calls ______ Multimedia? n Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n
01 ____________
02 queue-to main split 47 pri 1
03 ____________
04 ____________
05 ____________
06 ____________
07 ____________
08 ____________
09 ____________
10 ____________
11 ____________