Avaya Communication Manager, Руководство администратора, Страница: 188 / 1854

Handling Incoming Calls
Adding Call Pickup
188 Administrator’s Guide for Avaya Communication Manager
November 2003
Let us look at how calls for this company are directed after hours:
Adding Call Pickup
To give your users the ability to pickup other users’ calls, you may want to use Call Pickup. To do this,
you need to define a call pickup group.
Users may want to be able to pick up a call that is ringing at a nearby desk. Call Pickup provides 3 ways
to pick up calls ringing at another phone:
•
With Call Pickup, you create a call pickup group. All group members can answer a call ringing at
another phone in the group from their own phone. If more than one phone is ringing, the one that
has been ringing the longest is picked up.
•
With Directed Call Pickup, users specify which ringing phone they want to answer from their own
phone. A call pickup group is not required.
•
With Group Call Pickup, users within an “extended” group can answer calls outside of their
immediate group by entering a feature access code (FAC) followed by the 1- or 2-digit pickup
(index) number.
Creating pickup groups
A pickup group is a list of phones where each member of the group can answer another member’s calls.
For example, if you want everyone in the payroll department to be able to answer calls to any payroll
extension (in case someone is away from their desk), create a pickup group that contains all of the payroll
extensions. Members of a pickup group should be located in the same area so that they can hear when the
other extensions in the group ring.
Note that each extension may belong to only one pickup group. Also, the maximum number of pickup
groups may be limited by your system configuration.
To create a pickup group:
1
Type add pickup-group next and press
ENTER
.
The Pickup Group screen appears. The system selects the next Group Number for the new pickup
group.
2
Enter the extension of each group member.
Up to 50 extensions can belong to one group.
call type directs to
An LDN call on a DID trunk extension 3000
A call on trunk group 4 extension 2000
An internal call to ‘0’ extension 3000
A call that redirects to the attendant through a
coverage path the attendant queue