Avaya Communication Manager, Руководство администратора, Страница: 1567 / 1854

Feature Reference
Hunt groups
Administrator’s Guide for Avaya Communication Manager 1567
November 2003
•
Do Not Disturb
When Do Not Disturb is activated for a phone, it is active for just that phone and not other phones
in the hunt-to chain.
•
Housekeeping Status Change
When a room status feature access code is dialed, the room status is updated only for the
extension from which the code was dialed (not the hunt-to phones as well). Housekeeping should
be instructed to dial the room status changes from the primary phone.
Hunt groups
A hunt group is a group of extensions that can handle multiple calls simultaneously to a single phone
number. For each call to the phone number, the system hunts for an available extension in the group and
connects the call to that extension.
A hunt group is especially useful when you expect a high number of calls to a particular phone number.
A hunt group might consist of people trained to handle calls on specific topics. For example, the group
might be:
•
A benefits department within your company
•
A service department for products you sell
•
A travel reservations service
•
A pool of attendants
In addition, a hunt group might consist of a group of shared telecommunications facilities. For example,
the group might be:
•
A modem pool
•
A group of data-line circuit ports
•
A group of data modules
NOTE:
You may also assign ACD to a hunt group. In this case, the hunt group is known as an
ACD split. See Avaya Communication Manager Contact Center Guide to ACD Contact
Centers for more details about ACD splits.
Detailed description
The following sections describe how a hunt group works.
Hunting methods
The system uses one of two types of hunting method to distribute calls: