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Feature Reference
Call coverage
Administrator’s Guide for Avaya Communication Manager 1421
November 2003
Warning users if their calls are redirected
You can warn analog phone users if they have features active that may redirect calls. For example, if the
user has activated send all calls or call forwarding, you can administer a setting to play a special dial tone
when the user goes off-hook. See
DISTINCTIVE AUDIBLE ALERTING on page 846 for more
information.
Features that override Call Coverage
Some system features override Call Coverage criteria; they are checked before the redirection criteria are
checked. These features are:
•
Call Forwarding All Calls
Call Forwarding provides a temporary override of the redirection criteria, if Send All Calls is not
active. The call attempts to complete to the forwarded-to extension before redirecting to coverage.
If the principal’s redirection criteria are met at the forwarded-to extension, the call redirects to the
principal’s coverage path.
•
Go to Cover
Go to Cover allows users, when calling to another internal extension, to send the call directly to
coverage. This is optionally assigned to a button on a phone and is activated by the internal calling
party. Use of Go to Cover is discussed later.
•
Send All Calls
Send All Calls allows principals to temporarily direct all incoming calls to coverage regardless of
the assigned redirection criteria. For example, if the redirection criteria are administered so that
no calls redirect, all incoming calls terminate at the principal’s phone unless Send All Calls is
activated. Also, Send All Calls allows covering users to temporarily remove their phones from
another user’s coverage path.
Send All Calls is activated by pressing the Send All Calls button or by dialing the Send All Calls
access code. It is deactivated by pressing the button a second time or by dialing the deactivate
code.
A user who is not assigned a coverage path with Send All Calls or Cover All Calls redirection
criteria, cannot activate Send All Calls.
Any attempt to activate Send All Calls is denied if the currently active coverage path does not
allow it in its coverage criteria. However, if the user activates Send All Calls for a coverage path
that does allow it, and then the user’s coverage path is changed by the system to a coverage path
that does not allow Send All Calls:
— The Send All Calls button remains lit.
— Send All Calls automatically resumes when the user is changed back to a coverage path
that does allow it.
If a user has activated Send All Calls and has only one coverage point, and receives a call from
that coverage point, the call rings silently at the user’s phone, because the coverage point is
already on the call.
Send All Calls is similar to Cover All Calls, discussed previously. However, you set Cover All
Calls and it is used for screening the principal’s call. The principal may or may not be rung on an
incoming call, depending on how this function is assigned. Send All Calls is controlled by the
principal and is normally used when the principal is away temporarily.
TEG calls are not affected by Send All Calls.