Avaya Communication Manager, Руководство администратора, Страница: 205 / 1854

Handling Incoming Calls
Managing Vectors and VDNs
Administrator’s Guide for Avaya Communication Manager 205
November 2003
When there is an emergency, fire drill, or holiday, the supervisor or agent logs into this split.
When an agent logs into split 10, the system looks at vector step 1, sees that more than 0 people are
logged into split 10, and sends calls to step 10 (which sends to messaging split 99).
When your business returns to normal and the agent logs out of split 10, call handling returns to normal.
Giving callers additional choices
You can give your callers a list of options when they call. Your vector tells Communication Manager to
play an announcement that contains the choices. Communication Manager collects the digits the caller
dials in response to the announcement and routes the call accordingly.
We’ll create a vector that plays an announcement, then lets callers dial an extension or wait in the queue
for an attendant.
Please note, the following example of this “auto attendant” vector is a new vector and is not built on the
vector we used in the previous example.
To let callers connect to an extension, write this kind of vector:
Inserting a step
It is easy to change a vector step and not have to retype the entire vector. We will add announcement 4005
between step 3 and step 4 in vector 20.
To insert a new vector step in vector 20:
1
Type change vector 20 and press
ENTER
.
The Call Vector screen appears.
2
Press
EDIT
.
3
Type i followed by a space and the number of the step you want to add.
In our example, type i 4.
CALL VECTOR
Number: 1 Name: main number calls ______ Multimedia? n Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n
01 wait-time 0 seconds hearing music
02 collect 4 digits after announcement 4004 (You have reached our company.
Please dial a 4-digit extension or wait for the attendant.)
03 route-to digits with coverage y
04 route-to number 0 with cov n if unconditionally
05 stop
06 ____________
07 ____________
08 ____________
09 ____________
10 ____________
11 ____________