Avaya Communication Manager, Руководство администратора, Страница: 194 / 1854

Handling Incoming Calls
Managing Hunt Groups
194 Administrator’s Guide for Avaya Communication Manager
November 2003
Instructions
To set up our helpline hunt group:
1
Type add hunt-group next and press
ENTER
.
The Hunt Group screen appears. The Group Number field is automatically filled in with the next
hunt group number.
2
In the
Group Name
field, type the name of the group.
In our example, type internal helpline.
3
In the
Group Extension
field, type the phone number.
We’ll type 1200.
4
In the
Group Type
field, type the code for the call distribution method you choose.
We’ll type ucd-loa so a call goes to the agent with the lowest percentage of work time since login.
NOTE:
The COS for all hunt groups defaults to 1. Therefore, any changes to COS 1 on the Class
of Service screen changes the COS for all your hunt groups. A
COS field does not appear
on the Hunt Group screen.
5
Press
NEXT PAGE
to find the Group Member Assignments page.
Page 1 of X
HUNT GROUP
Group Number: 4__ ACD?
Group Name: internal helpline____________ Queue?
Group Extension: 1200____ Vector?
Group Type: ucd-loa Coverage Path: ____
TN: Night Service Destination: _____
COR: MM Early Answer?
Security Code: ____
ISDN Caller Disp: ________
HUNT GROUP
Group Number: 4 Group Extension: 3001 Group Type: ucd
Member Range Allowed: 1 - 999 Administered Members (min/max): 1 /9
Total Administered Members: 9
GROUP MEMBER ASSIGNMENTS
Ext Name (24 characters) Ext Name (24
characters)
1 :1011 14 :
2 :1012 15 :
3 :1013 16 :
4 : 17 :
5 : 18 :
6 : 19 :
7 : 20 :
8 : 21 :
9 : 22 :
10 : 23 :
11 : 24 :
12 : 25 :
13 : 26 :