Revised 2017-08-31
Service and Support Information
Drawing No. LP0997-C
Sixnet
®
Series SN/RAM
®
6000 & RAM 9000 Software Manual
- 267 -
Service
and
Support
Information
Service
Information
We sincerely hope that you never experience a problem with any of our products. If you do need support, call Red
Lion at 1-877-432-9908 for Technical Support. A trained specialist will help you determine the source of the
problem. Many problems are easily resolved with a single phone call. If it is necessary to return a unit to us, an SO
(Service Order) can be obtained on the
Red Lion website
.
Red Lion tracks the flow of returned material with our SO system to ensure speedy service. You must include this
SO number on the outside of the box so that your return can be processed immediately.
Be sure to have your original purchase order number and date purchased available.
We suggest that you give us a repair purchase order number in case the repair is not covered under our warranty.
You will not be billed if the repair is covered under warranty.
Please supply us with as many details about the problem as you can. The information you supply will be written on
the SO form and supplied to the repair department before your unit arrives. This helps us to provide you with the
best service, in the fastest manner. Repairs are completed as soon as possible. If you need a quicker turnaround,
ship the unit to us by air freight. We give priority service to equipment that arrives by overnight delivery.
We apologize for any inconvenience that the need for repair may cause you. We hope that our rapid service meets
your needs. If you have any suggestions to help us improve our service, please give us a call. We appreciate your
ideas and will respond to them.
For
Your
Convenience:
Please fill in the following and keep this manual with your Red Lion system for future reference:
P.O. #:__________________ Date Purchased: ___________________
Purchased From:______________________________________________
Serial Number: ______________________________________________
Product
Support
Technical Support:
Inside US: +1 877 432-9908
Outside US: +1 717 767-6511
E-mail:
Customer Service:
Inside US: +1 877 432-9908
Outside US: +1 717 767-6511
E-mail: