manualshive.com logo in svg

Panasonic BB-HCM381A - Network Camera, Troubleshooting Manual

Share
Download
Panasonic BB-HCM381A - Network Camera Troubleshooting Manual Download Page 1

Troubleshooting

Network Camera

Model No.

BB-HCM381A 

(AC Adaptor Type)

BB-HCE481A 

(PoE Type)

Indoor Use Only

Troubleshooting................................................................... 3

BB-HCM381A Indicator Display Troubleshooting ...................................... 3

BB-HCE481A Indicator Display Troubleshooting ...................................... 5

Camera Setup Troubleshooting................................................................. 7

Camera Image/Page Display Troubleshooting .......................................... 9

Operation Bar Troubleshooting................................................................ 16

Audio Problems Troubleshooting............................................................. 17

Image Buffer/Transfer Troubleshooting.................................................... 21

SD Memory Recording Troubleshooting ................................................. 22

IPv6 Troubleshooting............................................................................... 23

IPsec Troubleshooting ............................................................................. 24

Miscellaneous Troubleshooting ............................................................... 26

Table of Contents

This manual is for both BB-HCM381A (AC Adaptor Type) and BB-HCE481A (PoE 
Type). Available features and operations are different in part depending on the 
model. Read the Operating Instructions on the Setup CD-ROM carefully and use 
the Network Camera properly.

Summary of Contents for BB-HCM381A - Network Camera

Page 1: ...ation Bar Troubleshooting 16 Audio Problems Troubleshooting 17 Image Buffer Transfer Troubleshooting 21 SD Memory Recording Troubleshooting 22 IPv6 Troubleshooting 23 IPsec Troubleshooting 24 Miscella...

Page 2: ...Microsoft Corporation in the United States and or other countries All other trademarks identified herein are the property of their respective owners Abbreviations UPnP is the abbreviation for Univers...

Page 3: ...thernet hub and router are working The Ethernet cable is partly disconnected Change it to another Ethernet cable The indicator continues blinking orange The camera is turned off when updating firmware...

Page 4: ...Check if the indicator control is disabled see page 153 of the Operating Instructions on the CD ROM The attached AC adaptor is not being used Confirm that the standard AC adaptor PSLP1242 Order No PS...

Page 5: ...tructions on the CD ROM If you fail to update the firmware see page 26 The indicator continues blinking orange 2 second interval An error has occurred in UPnP port forwarding Set up the camera again i...

Page 6: ...hub s manual Too many clients are connected to the PoE hub Some PoE hubs have a limit for wattage Connect the cameras referring to the PoE hub s manual without exceeding the limit The camera or the Po...

Page 7: ...cameras turn the cameras on one by one Network problems may have occurred during setup Confirm that your network is working Turn the camera off and turn the camera on again see page 12 of the Operati...

Page 8: ...era was turned on before the router was turned on Turn the router on first and then turn the camera on The default gateway is not set or the settings are wrong Set the default gateway correctly see pa...

Page 9: ...rect IP addresses are required especially when you are using the Viewnetcam com service Assign the correct default gateway and DNS server addresses see page 48 or page 53 of the Operating Instructions...

Page 10: ...dress when using a DynamicDNS service To access a camera on the same LAN use the address for its local network address The camera can be accessed on the LAN but cannot be accessed from the Internet Th...

Page 11: ...twork is congested Pages may not be displayed immediately Wait for a moment The web browser is accessing a proxy server Set the web browser to access the Internet directly see page 186 of the Operatin...

Page 12: ...bileX by following an IP address and port number A gray screen is displayed There are currently more than 30 different users trying to access the video Motion JPEG Reduce the number of users accessing...

Page 13: ...to focus on by AF button Press the AF button and put it into operation again When the objects are still out of focus adjust the focus using manual focusing or change the objects using Pan Tilt operat...

Page 14: ...amera You are not using an Ethernet switching hub If you view multiple cameras on the Multi Camera page without an Ethernet switching hub the image refreshes slowly Use an Ethernet switching hub The i...

Page 15: ...pdate Firmware page is displayed The camera firmware may be damaged because the power was turned off during an update etc Download the latest firmware from the Panasonic Network Camera support website...

Page 16: ...lay is displayed on the operation bar The pan tilt range is restricted Adjust the pan tilt range settings see page 23 of the Operating Instructions on the CD ROM The Automatic Focus Range is set incor...

Page 17: ...ge it to Enable See page 86 of the Operating Instructions on the CD ROM In the access level settings on the General User page Talk is not permitted Select Talk See page 93 of the Operating Instruction...

Page 18: ...te or minimum volume Open the PC s Volume Control window and uncheck the output master and Wave MP3 s Mute checkbox then adjust the volume The Audio Control Bar is not displayed The Audio Control Bar...

Page 19: ...k the microphone checkbox and then adjust the volume controls A speaker is not connected to the camera The camera s audio output terminal is a line output Connect it to an external speaker with a buil...

Page 20: ...ransmitting audio to the camera Audio is interrupted Other applications are being run on the computer Close all other applications on your computer The max bandwidth is set to Unlimited on the Network...

Page 21: ...authentication is set on the Trigger page Change the authentication method to POP before SMTP authentication or SMTP authentication and set the Login ID and Password if you select POP before SMTP auth...

Page 22: ...longer than the current setting see page 99 page 110 or page 122 of the Operating Instructions on the CD ROM Problem Cause and Remedy Cannot write onto the SD memory card It is writing protected Canc...

Page 23: ...ating Instructions on the CD ROM If neither or only one is displayed it is possible that the connection is incorrect or that the IPv6 router is not set properly Set them correctly IPv6 has not been se...

Page 24: ...Instructions on the CD ROM On the VPN router within the network tunnel mode has been set Transport mode and tunnel mode can not be used at the same time Cancel the PC s IPsec settings and communicate...

Page 25: ...ge 60 of the Operating Instructions on the CD ROM There is an e mail server or FTP server within the tunnel mode network Transport mode and tunnel mode cannot be used at the same time Cancel the e mai...

Page 26: ...se Update the firmware again following these steps 1 See page 12 of the Operating Instructions on the CD ROM 2 See page 155 of the Operating Instructions on the CD ROM 3 See page 158 of the Operating...

Page 27: ...UPnP Windows component is not installed in Windows XP or Windows Me Install the UPnP Windows component in Windows XP or Windows Me see page 189 of the Operating Instructions on the CD ROM The problem...

Page 28: ...l Rights Reserved Panasonic Puerto Rico Inc The information in this document is subject to change without notice Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be re...

Reviews:

No comments

Brands by name

Popular brands

Load more brands