Troubleshooting
3
Troubleshooting
The Panasonic Network Camera support website
includes various technical information in addition to the
contents in this troubleshooting section. Access the website if this troubleshooting
does not solve your problem.
BB-HCM381A Indicator Display Troubleshooting
Problem
Cause and Remedy
The indicator
lights or blinks
orange.
• The Ethernet cable is not connected properly.
→
Connect the Ethernet cable properly.
• The PC, The Ethernet hub or router is not working.
→
Confirm that PC, Ethernet hub and router are working.
• The Ethernet cable is partly disconnected.
→
Change it to another Ethernet cable.
The indicator
continues
blinking orange.
• The camera is turned off when updating firmware.
→
If you access the camera using a web browser, the Update
Firmware page will be displayed. Update the firmware
following the procedure (see page 158 of the Operating
Instructions on the CD-ROM). If you fail to update the
firmware, see page 26.
The indicator
continues
blinking orange
(2-second
interval).
• The router on your network is turned off.
→
Turn the router on, and wait until the line is connected.
• An error has occurred in UPnP™ port forwarding.
→
Set up the camera again in [Automatic Setup] using the
Setup Program following the instructions in Getting
Started.
