Troubleshooting
12
The Top page or
image is not
displayed on the
cell phone.
• Only the IP address and port number are entered.
→
Enter "/mobile" after entering "IP Address:Port Number".
• A 320 x 240 resolution image is not displayed.
→
Cell phones do not support 320 x 240 resolution images.
• The file size of the image is exceeding the capacity of the cell
phone.
→
View the image at 160 x 120 resolution.
• The cell phone supports only XHTML.
→
Enter "/mobileX" by following an IP address and port
number.
A gray screen is
displayed.
• There are currently more than 30 different users trying to
access the video (Motion JPEG).
→
Reduce the number of users accessing the camera to
below 30, or change the video to still images.
• Operation time has been specified.
→
A gray screen is displayed outside the operation time. This
is normal.
Video suddenly
changes to still
images.
• The video (Motion JPEG) display period is set on the General
User page.
→
To view video continuously, set [Unlimited] for the limit
continuous motion JPEG (see page 93 of the Operating
Instructions on the CD-ROM).
Problem
Cause and Remedy
