Special functions of a CPU 41x-H
6.6 Reading service data
S7-400H
86
System Manual, 03/2012, A5E00267695-11
6.6
Reading service data
Application case
If you need to contact Customer Support due to a service event, the department may require
specific diagnostic information on the CPU status of your system. This information is stored
in the diagnostic buffer and in the service data.
Select the "PLC -> Save service data" command to read this information and save the data
to two files. You can then send these to Customer Support.
Note the following:
●
If possible, save the service data immediately after the CPU goes into STOP or the
synchronization of a fault-tolerant system has been lost.
●
Always save the service data of both CPUs in an H system.
Procedure
1.
Select the "PLC > Save service data" command.
In the dialog box that opens up, select the file path and the file names.
2.
Save the files.
3.
Forward these files to Customer Support on request.
Содержание SIMATIC S7-400H
Страница 24: ...Preface 1 1 Preface S7 400H 24 System Manual 03 2012 A5E00267695 11 ...
Страница 46: ...Getting Started 4 5 Special layout features of SIMATIC Manager S7 400H 46 System Manual 03 2012 A5E00267695 11 ...
Страница 120: ...Memory concept 10 1 Overview of the memory concept of S7 400H CPUs S7 400H 120 System Manual 03 2012 A5E00267695 11 ...
Страница 258: ...Communication 14 8 General issues regarding communication S7 400H 258 System Manual 03 2012 A5E00267695 11 ...
Страница 354: ...Synchronization modules 18 3 Selecting fiber optic cables S7 400H 354 System Manual 03 2012 A5E00267695 11 ...
Страница 434: ...Technical data 20 6 Runtimes of the FCs and FBs for redundant I Os S7 400H 434 System Manual 03 2012 A5E00267695 11 ...
Страница 460: ...Function modules and communication processors supported by the S7 400H S7 400H 460 System Manual 03 2012 A5E00267695 11 ...