Sirona ORTHOPHOS XG 3 DS, Service Manual, Page: 89 / 578

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59 38 399 D3352
D3352.076.01.13.02
07.2008
2 – 31
Tab 2 2.5 List of error messages
2.5
Location 14: Digital extension, SIDEXIS XG
Error code Description Actions required see page
E5 14 01 Cancellation caused by SIDEXIS XG
z
Check network connection, SIDEXIS installa-
tion and software version
5-48
E7 14 02 Interface version not compatible with
SIDEXIS XG.
z
Check software versions of unit (S008.2) and
SIDEXIS XG and perform
software update if necessary
5-48
1-22
E6 14 03 Inappropriate or incorrect data input
from SIDEXIS XG
z
Send in Xab.ini and raw image of last exposure
to the Customer Service Center (CSC) (check
the binning setting) and coordinate with CSC
E5 14 04 The network connection was inter-
rupted
Note:
This error often occurs when SIDEXIS
is selected and the unit is not yet
ready for selection.
z
Acknowledge error and quit service domain
from unit and SIDEXIS end.
z
Switch unit OFF and ON again and reselect SI-
DEXIS.
If the error occurs again...
z
Perform network diagnosis in coordination with
the Sirona Customer Service Center and check
the setting of the network card in coordination
with the Sirona CSC if necessary.
(Checksum-offload for patient name with
15 characters for some network cards (prefera-
bly for onboard systems))
z
Check and, if necessary, replace network com-
ponents (PC network card, Cat5 cable, hub/
switch/router, media converter, L25/26)
z
Check software versions of unit (info screen or
service routine S008.2) and of SIDEXIS XG and
5-48
perform a software update if necessary
1-22
E6 14 05 Service of DHCP server is not avail-
able.
z
Have network configuration of dental practice
checked by the administrator in charge
z
Ensure proper functioning of the DHCP server
E6 14 06 The bootline of board DX11 had to be
preassigned with default values.
z
Reconfiguration of network data via sixab-
con.exe required.