CELL-DYN
®
3200 System Operator’s Manual
10-61
9140181H—October 2001
Section 10
Troubleshooting and Diagnostics
Tower/Loader Fault 19: invalid process command
/BL
The Analyzer command given to the module that controls the tower and loader
is invalid.
– – – - Probable Cause – – –
– – – - Corrective Action –
1. A software error has occurred.
1. Reboot the System.
NOTE:
If you wish to use the
Sample Loader, reset the
racks before rebooting the
System.
2. If the message appears repeatedly,
contact your Abbott Hematology
Customer Support Center.
Loader Fault 40: mix head stuck in angle position
/BL
The Mix Head failed to return to its vertical position.
– – – - Probable Cause – – –
– – – - Corrective Action –
1. A mechanical problem is preventing
the Mix Head from rotating
downward.
1. Remove the Loader Cover. Check
for an obstruction that is preventing
the Mix Head from rotating
downward. If an obstruction is
found, remove it and rotate the Mix
Head to its vertical position.
Reinstall the Loader Cover, reset
the racks, and reset the Sample
Loader by pressing the following
keys in order:
[CLEAR FAULT]
,
[START LOADER]
,
[RESET LOADER]
.
2. A failure of the magnetic reed sensor
or related electronics has occurred.
2. If the message appears repeatedly,
contact your Abbott Hematology
Customer Support Center.
Table 10.2 General Fault Conditions (Continued)
