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A-2 Legal Information
This section provides the following information:
• addresses for obtaining service and technical information
and for ordering supplies
• system warranty and service delivery policy information
Limited Instrument Warranty and Service Delivery Policy
Siemens and its authorized distributors may provide customers who acquire new
Siemens instruments with a limited warranty either in a specific agreement or in
standard language on their invoices. This limited warranty is designed to protect
customers from the cost associated with repairing instruments that exhibit
malfunctions due to defects in materials and/or workmanship during the warranty
period.
Siemens, at its election, provides warranty service either by providing repair
service of the instrument on site, or by exchanging the defective instrument or
component, subject to the limitations and exclusions set forth in
Replacement of
Parts
and
Warranty and Service Exclusions
below. Repairs, replacements or
exchanges of instruments or components provided during the warranty or any
additional service period, does not extend the warranty or service period beyond
the initially agreed upon period.
When the customer calls for service, the Siemens representative or authorized
distributor informs the customer of the type of service available for the
customer’s instrument, and instructs the customer as to how to obtain that
service.
Warranty Period
The limited warranty period generally commences upon installation of the
original instrument at the customer’s location and extends for a period of 1 year
thereafter, unless otherwise specifically agreed to by and between Siemens (or its
authorized distributors) and customer in a writing signed by duly authorized
representatives of both parties (sales representatives are generally not authorized
representatives of Siemens for these purposes).
Additional Service Period
The customers, with some exceptions, may purchase additional service coverage
beyond any initial warranty period as part of the original instrument acquisition
for second or subsequent years beyond the original installation date. The
customer’s original Purchase Invoice or appropriate Agreement Addendum must
indicate the term in months for additional service coverage.
Service During Normal Hours
The customer may obtain service for instruments during normal business hours
by contacting the nearest Siemens location or authorized distributor. Refer to the
list of Siemens locations in this section.