epiphan video Pearl-2, Руководство пользователя

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Pearl-2 User Guide Troubleshooting Quick Reference
Problem Action(s) to Resolve
4K video, but the video is not appearing
on is configured to display working, but
not appearing on the connected 4K
monitor.
output. Check the brand of your monitor and attempt on
different display.
There's noticeable latency on the video
output port.
Disabling the audio on the video output port improves latency
for the port, see
Disable or enable audio and output port
volume .
System is not starting up correctly.
Ensure there is no USB stick inserted into a USB port during
power up. A potential conflict with the internal hard drive could
cause unexpected behavior.
I can't register my Pearl-2 with Kaltura
using the same device name that I just
deregistered.
If you deregister Pearl-2 from Kaltura and then too quickly
register again using the same name, you may receive the
following error message "Unable to register device: System
name [
MyPearl ] already exists". To avoid this, ensure the
deregistered Pearl-2 entry in the list of encoder devices
disappears before registering again using the same device
name.
My login attempt to create an ad hoc
event from Pearl-2 was denied.
Kaltura or Panopto has denied you access to create
unscheduled ad hoc recordings and webcasts using Pearl-2.
Contact your CMS administrator to either activate your CMS
account or enable the necessary access rights.
Web camera is not working correctly.
There are several possible causes of poor performance on web
cameras:
l
The camera itself might be malfunctioning. Try hooking it
into a computer to see if the problem remains.
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If the picture quality is below standard, try adjusting the
settings using the instructions for how to
Configure a
video input source
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Check that your web camera is on our list of supported
models. If it is not, try using a supported camera, and if
the problem persists, contact our support team.
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