Timewave PK-900, Operating Manual, Page: 4 / 392

If you send us the PK-900 by UPS it must be sent to the street address -
not the post office box number. The street address is:
Timewave Technology Inc.
1025 Selby
Ave.
, Suite 101
St. Paul, MN 551
04
USA
Attn. Technical Support
RMA # S?????????
(
obtain by telephone
or email
from
Timewave
)
We will need YOUR street address for UPS return - be sure to send it. Please
include your daytime telephone number in case we need to contact you for
further information.
UPS
Gound
(Brown Label) takes 5-6 days, Blue takes 2-3 days. Red is an
overnight service and is expensive. Send the PK-900 in a way that it can be
traced if we cannot verify receipt of shipment. We suggest UPS
or FEDEX.
If the PK-900 is still under the original owner's warranty,
Tmewave
will pay the
cost of the return shipment to you. The current policy is that it will be
returned
UPS Ground (
Brown
).
The PK-900 may be
returned as the owner states in
his letter if he furnishes the return cost for the method he selects.
Typically, we will service the product in five to ten working days after it
has arrived at
Timewave
if we have all the facts. If we must call you, it may take
longer. PLEASE include a letter stating the problem and where you can be
reached by telephone. If you can be reached by phone in the evening on the
East Coast, let us know the number. Our current rate for non-warranty service
of the PK-900 is based on time and material and return shipping. Timewave is not
responsible for damage such as caused by lightning, nonprofessional alterations,
poor storage/handling, etc. We will make note of any shipping damage upon
receipt. See the inside back cover for Warranty information.
Should your warranty card not be on file at Timewave , you need to send the proof of
purchase date to receive warranty service. Typically a copy of your bill of
sale from an Timewave dealer will suffice.
The warranty is for the original owner only and is not transferable.
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