Diagnostics
Generate a support report
LR54 User Guide
989
1. Log into the LR54 WebUI as a user with Admin access.
2. On the main menu, click
System
. Under
Administration
, click
Support Report
.
3. Click
to generate and download the support report.
Attach the support report to any support requests.
Command line
1. Select the device in Remote Manager and click
Actions
>
Open Console
, or log into the LR54
local command line as a user with full Admin access rights.
Depending on your device configuration, you may be presented with an
Access selection
menu
. Type
admin
to access the Admin CLI.
2. Use the
system support-report
command to generate the report:
> system support-report /var/log/
Saving support report to /var/log/support-report-0040D0133536-22-08-26-
03:41:00.bin
Support report saved.
>
3. Use the
scp
command to transfer the report to a remote host:
> scp host 192.168.4.1 user admin remote /home/admin/temp/ local
/var/log/support-report-00:40:D0:13:35:36-22-08-26-03:41:00.bin to remote
[email protected]'s password: adminpwd
support-report-0040D0133536-22-08-26-03:41:00.bin
>
4. Type
exit
to exit the Admin CLI.
Depending on your device configuration, you may be presented with an
Access selection
menu
. Type
quit
to disconnect from the device.
See
for an overview of what is contained in the support report.
Support report overview
Generating a Support Report
Support reports provide a snapshot of a device's current settings and connection status at the time of
the report's generation. The relevant log files are packaged into a
.bin
file that can be downloaded
from the local (web) UI. For more information about generating support reports, see