Altigen AltiContact Manager Version 5.0A, Administration Manual

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Overview
AltiContact Manager Administration Manual 1-9
1. Over
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• Hands Free Intercom Mode - by pressing #81 while on their speaker
phone, users can receive internal calls without having to pickup the
handset to answer.
Hands Free Manual Answer Mode , #82 , allows
another version of this function.
• Hop Off Calls over T1/PRI Tie Trunk s - multiple AltiContact
Manager systems at the same or remote locations can be linked
through a T1/PRI network. Also, this feature provides toll savings on
long distance calls by allowing users to dial a remote AltiContact
Manager system via a T1/PRI trunk and then the destination phone
number through PSTN.
• Huntgroup - a group of related phones that can be set up to share
particular lines, so that if the first line is busy, the next line is hunted
until a free line is found.
• Individual and System Call Pick Up - allows users to answer a
ringing telephone from another station.
• Intercom Call - by pressing #93 on any phone connected to an
AltiWare system, users can make an intercom call to an AltiTouch or
Alti-IP phone (see note below). If the phone is in idle state, the phone
speaker will be turned on, and the voice path is connected. If the target
phone is busy, the caller will hear a busy signal. This feature can be
enabled or disabled per extension by the administrator.
Note:
AltiTouch phones must be configured on a Triton Analog
Extension board to accept an intercom call.
• IP Extensions - the IP extension feature allows an H.323-compliant
terminal device to connect to AltiContact Manager. With a few
exceptions (described in
Chapter 17, Setting Up IP Extensions ), IP
extensions have the same functionality as an analog station.
• Line Park - allows for a set of 99 lines to be used as a park pool, where
trunk incoming calls can be parked automatically, (by routing/call
handling treatment in ACM Admin). Park Lines are organized into
groups, with up to 99 groups supported. Parked calls can be picked up
using #51.
• Live Call Handling —allows an extension user to hear ringback tone
when the called party is in voice mail, paging, transfer, or conference
state. The call is shown as “ringing” in AltiConsole.
Alti-Mobile Extension —allows a regular CO connected
PSTN phone, such as a home phone or cell phone, to be used
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