Altigen AltiContact Manager Version 5.0A, Administration Manual

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Workgroup Configuration
AltiContact Manager Administration Manual 16-19
16
. Workg
roup
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Important:
If Urgent Voice Messages Only is selected and notification
schedule is set to Non-Business Hours , if the extension
receives an urgent message that is received and not listened to
during normal business hours, the system will perform
notification as soon as the system enters non-business hours.
Setting the Type of Notification
There are four options for sending the notification or reminder message:
phone , pager , extension or custom application (Custom App) .
• Extension - to use the Extension option, select the Extension radio
button, then type the extension number into the text box.
• Phone / Pager - for the Phone and Pager options, first specify the trunk
or route access code using the drop-down list next to the Extension
radio button. The Any option means to locate any available trunk.
Then type in the number with all relevant dialing prefixes other than
the trunk code, using a maximum of
63 digits.
• Custom App - when used in conjunction with a third party notification
application, the Custom App feature enables an extension to connect
to an application that can receive the notification event; use the drop-
down list to choose the log on extension to which the third party
application is connected. Contact your local AltiGen dealer for more
information on using this feature.
Note also the following considerations:
• Using the Phone option, see “Outcall to Cellular or PCS Phone
Numbers” on page 16-20.
• For the Pager option, the system calls the specified pager number and
then dials the system main number (as set in System Configuration ,
General tab), which is then displayed on the user’s pager.
For the operator-assisted paging function, the operator phone number
and the pager number must be entered in the <phone
number>*<pager number> format. For example, if the phone
number to call the pager operator is 7654321 and the pager number to
page the user is 12345678 , the notification outcall number that needs
to be entered is 7654321*12345678 . When the pager operator answers
the Message Notification call, AltiContact Manager announces the
pager number and the System Main Number (as configured on the
General tab of System Configuration ), which will be displayed on