AltiContact Manager Administration Manual
3-1
3.
Software
In
sta
lla
ti
on
C
H A P T E R
3
Software Installation
The AltiContact Manager software is provided on a CD-ROM and contains
the following components or folders:
•
AltiContact Manager.
Contains the AltiContact Manager
Administrator as well as the switching service, SMTP/POP3 server,
messaging agent, Exchange Integration, AltiBackup, AltiGatekeeper,
AltiWeb that can be installed on any Windows Server with Service
Pack 6a (or higher) or on Window 2000 Server.
•
ACM Admin.
Contains the AltiContact Manager Administrator that
can be installed on any Windows with Service Pack 6a (or higher) or
Windows 2000 on the LAN to control the system(s).
•
CDR.
Contains the CDR Search Client that allows you to search a Call
Data Reporting database, along with documentation and external
logger service.
•
DINA Manager
. Contains the DINA Manager installation program.
•
Documentation.
Contains the AltiContact Manager
System
Installation and Administration Manual
and the
AltiView
and
AltiServ
User Guide
in the Adobe Acrobat PDF format.
•
AltiMSCRM
. Contains the AltiMSCRM installation program.
•
Alti-VRPlayer.
Contains the Alti-VRPlayer installation program.
•
Gatekeeper
. Contains the Gate Keeper for IP Phones.
•
Reader.
Contains the Adobe® Acrobat® Reader executable.
•
Readme.txt.
Contains late breaking information about AltiContact
Manager.
Please be sure to take a moment to read this brief file,
which contains very important information you need to be aware
of before you install AltiContact Manager or any updates
.
•
TAPI Gateway.
Contains the TAPI Proxy Server and TAPI Service
Provider that allow you to use AltiGen’s AltiLinkPlus to create TAPI
applications for your AltiContact Manager configuration.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...