Configuring Calling Restrictions
14-28
AltiContact Manager Administration Manual
Setting Notification Business Hours
You can choose one of three options for when the extension user is to be
notified of new messages:
•
Non-Business Hours
—notification only during non-business hours.
Business hours are set in System Configuration,
Business Hours
tab
(“Setting Business Hours” on page 5-10)
•
From/To
—notification during a specified time of day
.
Select the
hours in the
From
and
To
time scroll boxes
•
Any Time
—notification at all times (every day)
Enabling Message Notification
After configuring your message notification settings, to enable message
notification, check the “
Allow Calls to be Transferred/Conferenced/
Forwarded to an Outside Number
” field on the
Restriction
tab of
Extension Configuration.
Configuring Calling Restrictions
Available restrictions on outgoing calls from extensions range from no
restrictions to allowing internal calls only.
System calling restrictions
, discussed under “Defining System Call
Restrictions” on page 5-15, specify global restrictions for all extensions,
and you cannot override the system settings when you configure
extensions. Further, restrictions can be placed on
out call routing
calls, as
discussed in
Chapter 10, Out Call Routing Configuration
.
To work with extension call restrictions, select the extension number you
want to work with from the
Agent/Supervisor/Extension
list, then click
the
Restriction
tab.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...