Altigen AltiContact Manager Version 5.0A, Administration Manual

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Setting up Call Reports
5-22 AltiContact Manager Administration Manual
External (Remote) Logging of Call Data
AltiContact Manager allows you to output call accounting to a Microsoft
SQL 2000 database.
The database cannot be on the same server as the AltiContact Manager
system. A system integrator or database developer will need to write a
custom query to extract data from the SQL database.
You can send reports from a number of different systems to the same
database.
Note:
Before you enable external logging, you need to set up and
configure the database. It should be ready to receive the reports
before you enable the export here.
Note:
AltiGen does not provide any SQL backup and restore utility. We
strongly recommend that you use SQL Backup and Maintenance
utility to perform daily backup and maintenance jobs, and use a
restore utility to restore the database. If you need to reconstruct the
SQL server, run the External Logger Setup to create an empty
calldb database before restore.
To set up and enable RTM data collection to the local drive, click the Add
button. A dialog box appears.
Figure 13. Add External Log Service
Add a Name and IP Address for the External Log Service, then click OK .
Exporting Through a Local Port
You can send the CDR to a COMM Port to export to, for example, an
accounting data processing system.