Out Call Routing Configuration
AltiContact Manager Administration Manual
10-5
10. O
u
t Call Routi
n
g
Conf
ig
urat
ion
Click the
Default Routes
tab in the
Out Call Routing Configuration
window to display default routes.
Figure 3.
Default Routes tab, Out Call Routing Configuration
For each of the four types of calls, you can use the drop-down lists to select
up to six route definitions. The order you set, from 1 to 6, is the order used
by the system when placing the call.
Note:
The SIP Redirect Server fields are reserved for future use.
About Call Routing and 911 Calls
Important:
If you use Call Routing for 911, make sure that the default 911
route is configured to the route that can accept 911 calling
capability. Failing to do so may cause 911 direct dialing
failure. You can leave the 911 default, in which case you need
to let all extension users know that they need to dial 9+911 to
call 911. It might be a good idea to have them sign a 911 dialing
disclaimer stating that they understand and accept the 9+911
configuration.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...