Huntgroup Configuration
AltiContact Manager Administration Manual
15-19
15
. Hunt
gro
up
Con
figur
ation
•
Line Park
—if configured, select a
Line Park
group (configured in
“Line Park Configuration” on page 19-1) from the drop-down list.
Forwarding All Calls
Call Forwarding is available to huntgroups.
This is the Call Forwarding feature that is also accessible by the agent
extension user by dialing
#36
.
A One Hop Limit to Call Forwarding for a Transferred Call
There is a one hop limit to call forwarding when the call that is being passed
is a transferred call. For example, agent extension 100 receives a
transferred call and forwards this call to agent extension 101; agent
extension 101 is set to forward all calls to agent extension 102; agent
extension 102 receives the call but CANNOT forward this call to another
agent extension.
A 10-Hop Limit to Call Forwarding for Direct Calls
For direct calls, there is a “10-hop” limit to call forwarding. For example,
agent extension 100 forwards to agent extension 101, 101 forwards to 102,
102 forwards to 103, and so on, through agent extension 120. A call to
agent extension 100 will be forwarded to 101, which will forward to 102,
which will forward to 103, and so on, until the call has been forwarded 10
times. At this point, the call will not be forwarded again; if the last agent
extension in the forwarding chain does not answer, the call is sent to agent
extension 100’s voice mail.
If there is a loop condition in the forwarding chain (for example, 100
forwards to 101, 101 to 102, and 102 back to 100), the call is sent to the first
destination’s voice mail.
To enable call forwarding, select the
Enable Forward to
check box, then,
using the drop-down list, indicate the forwarding destination. You can use
Apply to…
to act on multiple extensions, with the restrictions discussed in
the previous section. The forwarding options are as follows:
•
To
Voice Mail
•
To
IVR
—select the IVR number to use in the drop-down list under the
option. IVR settings are established in
IVR…
in the
Call Center
Management
menu.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...