AltiContact Manager Administration Manual
26-1
2
6
. Data
and
In
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rnet
Integrati
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H A P T E R
2 6
Data and Internet Integration
This section describes how to integrate the system with the Internet and
data communications. It will cover the following areas:
• Mail forwarding
• Exchange integration
• AltiReach Setup
Network Protocol and Addressing
The system integrates telephony functions with the LAN and Internet to
provide a state-of-the art communication facility with local and remote
access to email mixed-media messaging.
Before you begin, you should be familiar with the following LAN and
Internet protocol and addressing information.
Network
A network is a distributed interconnection of multiple voice and data
communication devices utilizing network protocol software to
communicate and exchange information.
Protocol
A protocol is a set of rules and methods by which telephone equipment and
computers exchange information across a network. Networking software
generally implements multiple levels of protocols in the process of
interconnecting two or more devices on the network and enabling them to
exchange information.
Transport Protocols
Among the various transport protocols available, AltiContact Manager
uses the
TCP/IP
transport protocol.
TCP/IP
- Transmission Control Protocol/Internet Protocol (TCP/IP) is the
protocol used on the Internet.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...