Maintenance
23-8
AltiContact Manager Administration Manual
Redundancy Administration
In the Redundancy dialog box, click the
Status
button to view the
Redundancy Administration
window.
Figure 5.
Redundancy Administration
The
Redundancy Administration
window displays the
Current Status
of redundancy, including the
Active System
,
Last Switch Over
time, and
Last Switch Over Reason
. Information for the
Primary System
and
Secondary System
is also displayed. Use the
Manual Switch Over
button
to switch over the active system to its redundant system.
External Logger Service
An external logger service MUST be used for both the primary and
secondary systems. The internal logger service is still available for local
server only.
Limitations
The following limitations apply when the backup system is in control:
•
Alti-MSCRM will not work when the primary system goes down.
•
The following applications and tools are not supported by the
secondary server after it takes control:
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...