13-2
AltiContact Manager Administration Manual
described in “Setting the Destination Folder for Centralized
Recording” on page 13-2
.
3.
Select
Extension Based Recording
or
Trunk Based Recording
.
Note:
Extension Based Recording and Trunk Based Recording are
mutually exclusive. They cannot be mixed.
4.
Select the
Allow Supervisor to Monitor, Barge-In, and Record
Agent’s personal call
check box, if desired.
Notes:
•
This feature applies to inbound and outbound workgroup calls on PCI
analog extensions to a centralized location if configured in
Workgroup Configuration
.
•
Calls can be silently monitored or barged-in on,
regardless
of agent
login status.
Setting the Destination Folder for Centralized Recording
It is strongly recommended that you use VRManager to manage centralized
recording and that you save recordings to a local drive on the AltiServ. If
you save recordings to a network drive, and the network becomes unstable,
you could lose any files of conversations being recorded at that time.
However, if you need to use a remote shared directory, and you are using
Windows 2003 Server, follow the steps below:
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...