Altigen AltiContact Manager Version 5.0A, Administration Manual

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AltiContact Manager Administration Manual B-1
B. Product Repair &
Tec
hnica
l Supp
ort
A
P P E N D I X
B
Technical Support &
Product Repair Services
This appendix describes the following:
• AltiGen Communications technical support policy and procedures
• Repair and replacement of defective parts
• Technical training
Technical Support
Before contacting Technical Support, always have the following
information on hand:
• Company name
• Product serial number
• AltiWare version number
• Number of boards in the system
• Server brand and model
• The telephone number where you can be reached
• A brief description of the problem and the procedure to
reproduce the problem
Having this information ready will allow us to better assist you.
Eligibility
AltiGen provides technical support to Authorized AltiGen Dealers and
Distributors only.
End user customers, please contact your Authorized AltiGen Dealer for
technical support.