Altigen AltiContact Manager Version 5.0A, Administration Manual

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IVR Configuration
AltiContact Manager Administration Manual 11-7
11. IVR
Con
figura
tion
Call - Dial By Name Prompts the caller to enter the name (first, or last, or
both in any order) of the person they wish to speak
with and dials the extension that matches the name.
Callers may enter just the first letter of the last name
to hear a list of all users with last names that begin
with the letters entered.
Call - Collect Exten-
sion Call the extension entered by the user.
Call - Directory Ser-
vice Lists the system users and their extensions to the
caller. For this to work properly, users need to record
their directory names.
Call - Disconnect Disconnects the call.
VM - Record Mes-
sage Records the caller’s message. A drop-down list
appears from which you select the extension to which
to route the voice message.
VM - Mailbox Access Routes the call to the AltiGen Voice Mail System
voice mailbox after successful login. This is nor-
mally assigned to the
# digit.
Adv. - System Call
Back Calls the user at a remote location, only after the
caller logs in with extension and password . The
caller should enter a 1 and the area code if it is a long
distance number, or 011 and the country code if it is
an international number. You must be using a Cen-
trex system to use this feature.
Adv. - Collect Digits See the discussion below on “Collecting Digits”.
Adv. - Data Directed
Routing Prompts the caller to input digits or text and use the
data entry to route the call. This allows third party
applications to route incoming calls based on caller
information.
Adv. - Application
Process Control For 3rd party application integration.
Table 12. IVR Actions
Action Description