Setting Message Notification Options
14-26
AltiContact Manager Administration Manual
Important:
If
Urgent Voice Messages Only
is selected and notification
schedule is set to
Non-Business Hours
, if the extension
receives an urgent message that is received and not listened to
during normal business hours, the system will perform
notification as soon as the system enters non-business hours.
Emergency Notification
When any extension dials an emergency number, the system can make calls
to pre-configured extensions, groups, or outside numbers. To enable this
option, select the extension, and enable the
When Emergency Number
Has Been Dialed
check
box.
Redundancy Notification
When a system switches over through the Redundancy feature, after the
operation is completed, the system can be configured to make calls to pre-
configured extensions, groups, or outside numbers. To enable this option,
select the extension, and enable the
When Redundancy Switch Over to
This System
check
box.
Setting the Type of Notification
There are four options for sending the notification or reminder message:
phone
,
pager
,
extension
or
custom application (Custom App)
.
•
Extension
- to use the
Extension
option, select the
Extension
radio
button, then type the extension number into the text box.
•
Phone
/
Pager
- for the
Phone
and
Pager
options, first specify the trunk
or route access code using the drop-down list next to the
Extension
radio button. The
Any
option means to locate any available trunk.
Then type in the number with all relevant dialing prefixes other than
the trunk code, using a maximum of
63
digits.
•
Custom App
- when used in conjunction with a third party notification
application, the
Custom App
feature enables an extension to connect
to an application that can receive the notification event; use the drop-
down list to choose the log on extension to which the third party
application is connected. Contact your local AltiGen dealer for more
information on using this feature.
Note:
The Reminder Call will not work with this selection.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...