Key AltiContact Manager Characteristics
1-4
AltiContact Manager Administration Manual
The Quantum telephony board has 12 analog ports, eight (8) of which
are voice channels, so eight ports can listen to voicemail
simultaneously.
Additional Quantum boards can be added to meet larger system
requirements. The maximum number of Quantum boards in one
system is up to 16 boards and depends on the number of ISA slots
available and the selected computer platform performance
characteristics.
Note:
AltiContact Manager does not support
Quantum Rev. C/C+
boards. Upgrade Quantum boards to
Rev. D
prior to installation.
•
Triton Boards:
—
Triton VoIP Board
- a PCI bus telephony board that provides
voice processing resources. DSP engines reside on the VoIP board
to perform voice processing functions needed for H.323 devices.
The Triton VoIP board supports 12 or 30 IP trunk ports. See
“System Limitations” on page 2-11 for details on the number of
Triton VoIP boards and ports you can install on one system.
—
Triton VoIP
12- and 30-port boards
- Triton 8-port boards
running on previous AltiWare releases are automatically upgraded
to 12-port boards with AltiContact Manager. The 12-port board can
be configured to a 30-port board in AltiContact Manager.
• 5V PCI slot is required for each Triton board.
• Additional VoIP boards, up to a maximum of ten (10) per
system, can be added to meet larger system requirements.
• The VoIP board can also be used individually as a third-party
developer application platform.
—
Triton T1/E1/PRI Trunk Board
- a PCI telephony card that
supports either T1, E1 or PRI digital trunks through software
configuration.
• 5V PCI slot is required for each Triton board.
• Additional T1/PRI boards can be added to meet larger system
requirements. The maximum number of T1/PRI boards in one
system is up to eight (8) T1/PRI lines (192 digital trunks).
• Tone detection (fax, modem, voice) available.
—
Triton Analog Extension Board
- a PCI bus telephony board that
supports 12 analog extensions per board.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...