System Configuration
AltiContact Manager Administration Manual
5-15
5. Syst
em
Conf
ig
urat
ion
Editing Speed Dial Entries
To add or edit an entry, double-click the
Station ID
number you want to
work with, or select the number and click
Edit
. A dialog box appears:
Figure 8.
Speed Dial Configuration
Select the ID number using the drop-down arrow, type in a name for the
Speed Dial entry, then enter the full number as you would dial it, with a
maximum of 20 digits per entry. For example, the phone number
914085551212 comprises of
9
(trunk access code),
1
(long distance prefix),
followed by
408
(area code), and finally the seven digit telephone number.
Valid digits include
0
through
9
,
#
,
*
, and
(,)
comma.
The comma
represents a one-second pause
.
Note:
System speed dial is read-only from AltiView and AltiAgent.
Defining System Call Restrictions
Call Restriction
allows you to block outgoing calls for up to 20 prefixes.
This tab also provides for blocking
all
outgoing calls and for enabling hop
off to other trunks when that function has been set up.
The restrictions you set up here are global restrictions.
Note:
The dialing restrictions set here are one of three ways of blocking
calls. See “About Restricting Outgoing Calls” on page 10-1 for a
discussion of the uses of the different functions.
To access call restriction setup, select
System Management...
on the
Management
menu, then click the
Call Restriction
tab.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...