Altigen AltiContact Manager Version 5.0A, Administration Manual

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Setting Up Monitor Lists
14-40 AltiContact Manager Administration Manual
Restrictions and Defaults
• Monitoring is effective for physical and virtual extensions; physical
and virtual extensions have monitoring rights, and can be monitored.
If you place a physical or virtual extension in a Monitor List, that
extension will show in the client user’s Change Monitor window.
• If you add an extension (1001, for example) that belongs to
Workgroup A to the Monitor List for a member of Workgroup B, the
Workgroup B member will only be able to pick up
personal calls to
1001, not workgroup calls.
• In AltiSupervisor, the user can monitor only the workgroup(s) he or
she logs in to, regardless of the monitoring rights assigned to his or her
extension in AltiAdmin.
Note:
These restrictions can be overridden by third-party applications
that make calls through AltiLink Plus.
Configuring a Monitor List
To set up a monitoring list, select the extension number to receive the
monitoring rights from the
Agent/Supervisor/Extension list, then click
the Monitor List tab.
Figure 13. Monitor List tab, Extension Configuration