Altigen AltiContact Manager Version 5.0A, Administration Manual

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Key AltiContact Manager Characteristics
1-24 AltiContact Manager Administration Manual
Redundancy - system redundancy feature that requires two
systems, a primary and secondary; the primary system is in
control of all operations, which the secondary server keeps a
connection with the primary server. When the primary server goes
down, the secondary server takes control.
Important:
Dataprobe A/B Switch is required to switch trunk and
extension wiring to the secondary system when primary system
goes down.
Redundancy Call Notification to Extension/Outside
Number
- when a system switches over through the
Redundancy feature, the system can be configured to make a
call to a pre-configured extension or outside number.
• RTM External Logger - RTM data is sent to the External Logger.
• Scheduled Agent Auto Logout - allows an administrator to
automatically logout all workgroup agents based on up to three (3)
scheduled times.
• Split Area Code Support - allows you to identify area codes and
prefixes that are exceptions to the standards of how area codes and
long distance prefixes are normally used. For example, this
configuration allows the system to treat calls to certain areas as local
calls.
• Third Party Queue Management Application Support - enables
third party queue management applications to interact with
AltiContact Manager to replace built-in ACD queuing functions. This
allows the flexibility of offering queue customization or extending
queuing function through external applications.
• Trunk Recording - recording is supported for Triton Analog, T1/E1
and IP trunks, and can be automatically activated by AltiContact
Manager or by SDK-based applications for incoming and/or outgoing
calls.
• Voice Mail Distribution List - allows you to create a group of
extensions for forwarding voice mail. Up to 100 distribution lists can
be created. Each distribution list can have up to 64 entries, and each
entry can be another distribution list.
• Voice Mail Alert - An announcement can be sent to Voice Mail when
the email server disk is full.
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