Altigen AltiContact Manager Version 5.0A, Administration Manual

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AltiContact Manager Administration Manual 13-1
13.
Call
Recording
Conf
igura
tion
C
H A P T E R
1 3
Call Recording Configuration
AltiContact Manager provides a system-wide, voice call recording feature.
Note:
Call recording options for specific extensions/workgroups can be
set up on the General tab of Extension Configuration and
Workgroup Configuration , respectively.
To configure system-wide voice recording, select CallCenter
Management... and then Call Recording .
Figure 1. Recording Configuration window, CallCenter Management
To enable the recording option:
1. Check the Enable Centralized Recording check box.
2. Set the destination folder and path for saving the call recording in the
Destination field. The recording is saved in 64k PCM format only.
IMPORTANT NOTE FOR WINDOWS 2003 SERVER USERS
USING A REMOTE SHARED DIRECTORY!
Refer to the steps