Altigen AltiContact Manager Version 5.0A, Administration Manual

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Overview
AltiContact Manager Administration Manual 1-25
1. Over
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• Work/Hunt Group Converter - used when upgrading from AltiWare
OE 4.6, this tool that converts agents to non-agents, non-agents to
agents, workgroups to huntgroups and huntgroups to workgroups.
T1/PRI/E1 Features
T1/PRI features include:
• ANI/DNIS Transport over T1/PRI Tie Trunks - ANI (Automatic
Number Identification) and DNIS (Dialed Number Identification
Service) digits for calls can be forwarded and transmitted between
extensions at remote AltiContact Manager systems.
• Collecting Caller ID/DID Digits for T1 - allows you to configure the
format and sequence of caller ID and DID digits using DTMF for a T1
connection.
• Collecting Caller Name for PRI - PRI Caller Name feature is
incorporated, compliant to NI-2 standard.
• Support for E1/PRI
Voice over IP Features
Voice over IP features include:
#27 Station Login Behavior Change - in 5.0A, a user will be
able to override any extension phone by pressing #27.
• ACM Administrator Remote Administration - remote AltiContact
Manager locations can be managed using ACM Administrator.
• AltiContact Manager-to-AltiContact Manager Networking
Capability
- multiple AltiContact Manager systems at the same or
remote locations can be linked through an IP network. Also, this
feature provides toll savings on long distance calls by allowing users
to dial a remote AltiContact Manager system via an IP trunk and then
the destination phone number through PSTN.
• AltiContact Manager Feature Support - many of the AltiContact
Manager features are also available when using IP trunks. See “Voice
over IP Session Support AltiContact Manager Features” on page 1-28
• Board ID Support - The board ID of the Triton IP board is displayed
in the ACM Administrator board window. This can be used to relate a
Triton VoIP board to a hardware board.
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