Altigen AltiContact Manager Version 5.0A, Administration Manual

Page: 297 / 578

IVR Configuration
AltiContact Manager Administration Manual 11-3
11. IVR
Con
figura
tion
Adding IVRs
The first 16 IVRs are provided by default with the menus blank. You can
edit these as described in “Editing IVRs” on page 11-4. You don’t need to
add a new IVR if you’re going to use 16 or fewer.
To add an IVR beyond the first 16:
• Select IVR Configuration… from the CallCenter Management
menu, or
• select the IVR icon.
Figure 1. IVR Select window
• Edit —opens the IVR window, where you can edit the IVR as
described in “Editing IVRs” on page 11-4
• Add —opens the IVR dialog box.