Altigen AltiContact Manager Version 5.0A, Administration Manual

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Trunk Configuration
AltiContact Manager Administration Manual 7-27
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Caller ID and DID Incoming Sequence Example
The following is an example of a Caller ID and DID/DNIS incoming
sequence window.
Figure 12. Incoming Sequence window
When a call comes in, the system tries to match the incoming sequence to
either the first or second Incoming Sequence Digit String sequence. If no
match is found, no Caller ID or DID digits will be collected.
• The system waits 3 seconds for the first digit to arrive. If the symbol is
a
# , it continues with the first sequence. Otherwise, it looks for a match
to the first (and only) symbol in the second sequence, the DID/DNIS
number.
• For the example, let’s say the system receives the # . It then waits 1
second between each digit for the next digit until all digits are received.
The
* symbol is a delimiter between Caller ID and DID digits.
In this example, the AltiContact Manager system is expecting either the
sequence
#CID*DID or only DID digits for incoming calls. If no match is
found for either sequence, no Caller ID or DID digits are collected.