Altigen AltiContact Manager Version 5.0A, Administration Manual

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Technical Support & Product Repair Services
AltiContact Manager Administration Manual B-3
B. Product Repair &
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Repair and Replacement
You may send defective AltiGen-manufactured hardware products (in or
out of warranty) to our factory for prompt authorized repairs. This section
describes AltiGen’s repair and replacement services and the procedure
Authorized AltiGen Dealers should follow for return of any materials to
AltiGen. It covers materials returned for any reason.
Hardware Warranty Period —AltiGen Communications hardware
products are warranted for one year for all parts and manufacturing labor,
from the date of the first end user purchase, or 14 months from the date of
shipment from AltiGen.
Products Returned Before Warranty Expiration
• Product proof of purchase or equivalent is required.
• All repaired units remain under the warranty period of the original
product.
• There is no charge for covered in-warranty product repair services.
Products Returned After Warranty Expiration
• Products returned after the warranty period will be repaired or
replaced, at AltiGen’s discretion, under the then current price
schedule.
• Out-of-warranty repairs are warranted for 90 days from date of return
shipment to the customer.
• For products found to be in a non-repairable condition, at AltiGen’s
sole discretion, the sender will be notified for further directions and
disposition. If there is no response, or no directions are provided to
AltiGen within 5 days, the credit card used to purchase the product will
be charged 100% of the product’s then current list price, if applicable.
AltiGen Policies for Repair Services/Returns
You can find information on AltiGen repair services and return policies on
the AltiGen dealer web site, at https://dealer.altigen.com.