Altigen AltiContact Manager Version 5.0A, Administration Manual

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AltiContact Manager Administration Manual 17-1
17.
IP Ext
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Setting Up IP Extensions
IP extensions communicate with the AltiContact Manager system using IP-
based protocols to carry voice and signaling data. Instead of PSTN, they
use a data networking connection such as an Ethernet 100-Base-T (RJ-45).
AltiContact Manager supports only those devices that are based on H.323
protocol.
From the end-user's perspective, an IP extension using an AltiGen IP phone
works exactly the same as an analog extension with the added advantage of
being able to work remotely and without any cabling requirements.
In addition, the Location column in the Extension View in ACM
Administrator will show the IP address used by any extension currently
logged onto an IP extension.
AltiGen IP Phone Service
AltiGen IP Phone Service runs on the same system as AltiContact
Manager, is installed together with AltiContact Manager, and connects to
AltiContact Manager through enhanced A protocol on behalf of
AltiGen IP Phones.
Intercom with IP Phones
Intercom (#93) is supported on the Triton Analog extension with
Al phones. Intercom is supported on IP extensions as well,
provided AltiGen IP Phones are used. An extension user can use the feature
code #93 to intercom an IP extension associated with an AltiGen IP Phone.
If this phone is in idle state, an H.323 session will be established, the phone
speaker will be turned on automatically, a short ring tone is generated, the
Speaker is turned on, and the voice path is connected. If the IP phone is
busy, the caller will hear a busy tone or the call will follow the “call busy
handling” of the AltIGen IP Phones, if configured for Multiple Call Waitng
or Single Call Waiting.