Altigen AltiContact Manager Version 5.0A, Administration Manual

Page: 330 / 578

Setting up Extensions
14-8 AltiContact Manager Administration Manual
• Auto Record to central location— records all calls, which are saved
to a centralized location ( defined in Recording Configuration on the
CallCenter Management menu - see page 13-1 ); this option requires
a Recording Seat license to be available.
Note:
This option also gives the agent/extension the ability to record
on demand, if no call is being recorded.
• Record on demand to central location —records calls on demand,
which are saved to a centralized location ( defined in Recording
Configuration on the CallCenter Management menu - see page 13-
1
); this option requires a Recording Seat license to be available.
• Record on demand to extension VM —records calls on demand,
which are saved to the extension’s voicemail box.
Note:
When retrieving voice mail as an email, if the voice mail file
has a recorded file attached, the recorded file is not forwarded
in the email.
• Auto record X Out of 10 calls —automatically records all incoming
personal calls at a specified interval for every 10 calls. Group calls are
not recorded.
• Insert Recording Tone— plays a recording beep to alert the parties
that the conversation is being recorded.
Notes:
• The recording session starts when the call enters the connected state
and ends when hang up or flash is pressed, or when the call is
transferred.
• The recording setting at Extension Configuration only applies to
personal calls. The recording setting at Workgroup Configuration only
applies to workgroup calls. To allow an agent to record all calls
( personal and workgroup ), both recording settings must be enabled.
Changing the Extension Location or Type
Changing the Type
The type of extension is set when you create the extension: physical or
virtual, described on page 14-2. After you create the extension, the
extension is displayed in brackets within a tree list on the left side of the
General tab.