Altigen AltiContact Manager Version 5.0A, Administration Manual

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Application Extension Configuration
AltiContact Manager Administration Manual 21-3
21. Appl
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Ext
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4. Make sure that the third-party application connecting to this extension
is properly set to log into the application extension.
Application Failover Plan
The Application Failover Plan ensures that a call made to the extension
will be automatically transferred if the application is not available. Use the
Transfer to drop-down list to select the forwarding destination. The
options are as follows:
• IVR —select the IVR number to use in the drop-down list under the
option. IVR settings are established in IVR on the Management
menu.
• Extension —select an extension from the drop-down list.
• Operator —select an operator from the drop-down list.
Important:
If the failover setting for the Application Extension is set to an
extension, and the extension is RNA or busy, the system will
announce to the caller that the extension is not available and the
call will be dropped.
Application Information
Additional information can be described in the App Information fields. If
desired, enter the appropriate information in the fields for Application
Source , Spec Doc Location , Design Party , Implementation Party ,
Implementation Date , Revision Number and Revision Date .