Altigen AltiContact Manager Version 5.0A, Administration Manual

Page: 40 / 578

1-2 AltiContact Manager Administration Manual
• Unified Messaging integrating voice with E-Mail and third party fax,
e-mail server
• Easy to use IVR with capability to answer PSTN and Web calls
• Enhanced ACD
• Built-in CRM screen-pop with popular applications like Goldmine,
ACT, Microsoft Outlook and Microsoft CRM
• TAPI (Telephony API) Service Provider
• Real-time status monitoring and reporting
• Call Record to Voice Mail or to external server
• Data synchronization with agent and supervisor desktop applications
• Local and Remote IP agent and supervisor capability
• Monitor and Barge in capable of advanced historical group and agent
performance reporting options
• Seamless integration with CRM, Advanced IVR, databases with easy
to use SDK
• Easy to plug in optional module to turn on web interactions for VoIP,
chat, and Web page push.
• Virtual Contact Center via VoIP
• Callback Interview
• Caller ID Routing
• Configurable Emergency Number
• Directory Name Announcement
• Enhanced Call Forwarding
• Group Call Distribution
• Enhanced call routing by several categories
• Huntgroups/Workgroups
• Queue announcement
• Queue quit option
AltiContact Manager also includes the following IP PBX features:
• Voice Mail