Workgroup Configuration
AltiContact Manager Administration Manual
16-33
16
. Workg
roup
Co
nfigur
at
ion
Supervisor Queue Control
When the
Allow Call Redirect/Priority Change
check box is enabled, this
allows a workgroup supervisor to redirect queue calls or change call
priority of queued calls.
Advanced Queue Management (AQM)
Figure 14.
Advanced Queue Control of Queue Management, Workgroup
Configuration
When
Advanced
is selected in the
Queue Control
field, the
Setup
button
with the following queue management options are available:
Advanced Setup Button
To configure options for advanced queuing control, click the
Setup
button.
This opens configuration windows for
Announcement
,
Menu Selection
,
and
Queue Overflow
.
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...