Altigen AltiContact Manager Version 5.0A, Administration Manual

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Setting up Call Reports
5-20 AltiContact Manager Administration Manual
Setting up Call Reports
You can set up call reporting if AltiContact Manager and ACM
Administrator are installed on the same server.
In AltiContact Manager, call reporting distinguishes between call detail
data, which records every call made to, out of, and within the AltiContact
Manager system, and
RTM data, which is workgroup-related statistical data
captured from the real-time monitoring function used in the AltiSupervisor
client application. Both types of data can be set up for call reporting, or
logging, although their storage systems are different.
• Call detail data can be logged to your local drive, to a remote server,
and/or exported via a COMM port.
• RTM data can be logged to your local drive or to a remote server.
Data logged to your local drive is stored in a directory called AltiDB, which
is located by default on the root of the drive where Contact Manager is
installed. Files are stored in .mdb format.
Backups, if you choose to make them, have separate report screens in the
CDR Search client, and are described in the CDR documentation.
To set up Call Reports, select System Management... on the Management
menu, then click the Call Reports tab.