Setting General Trunk Attributes
7-4
AltiContact Manager Administration Manual
•
Area Code
- The local area code for each trunk. Enter a three-digit
area code. If left blank, the trunk assumes the home area code defined
in the
General
tab of the System Configuration window.
This
configuration is for each trunk in the system and will negatively affect
features such as Zoomerang if the area code is not configured
prope
rly. This is not available for a DID trunk.
•
Direction
- The trunk direction can be
Outgoing
only,
Incoming
only,
Both
Outgoing and Incoming, or for
Paging
.
Outgoing
and
Both
are
not available on an analog Quantum DID trunk, which is an
Incoming
trunk. The
Both
option is the system default.
Paging
is only available for analog (CO) trunks and is used for paging
or broadcasting purposes. This option enables a third party paging
device directly to the trunk port.
When this option is selected, the system assigns a default unused
paging ID. You can assign a different ID in the drop-down list. The
range of paging IDs are from
00
to
99
, which allows AltiServ to be
connected to up to 100 paging systems through trunks for multi-zone
paging applications. If the manually selected paging ID is used by
another trunk, the current paging ID is not changed.
The trunk paging is accessed using the
Overhead Paging by Trunk
(# 45 Feature Code). For example, a user dials ‘
#4508
’ to connect to a
paging system through the trunk with paging ID of
08
.
The
Overhead paging
feature requires paging equipment to provide
loop start CO trunk characteristics. This option
is not
supported on
ground start trunks.
The
Paging
option and the
Overhead Paging
option (in “Audio
Peripheral Configuration” on page 5-25) are different and independent
of one another. The Overhead Paging option is to set up the audio out
port of the Quantum board for use with the #44 overhead option built
into the system.
The
E-911
feature allows a caller to dial 911 without dialing a trunk access
code and allows the 911 caller to be located in a PBX system.
Any ISDN PRI
trunk can be selected and reserved for E-911 calls but the customer
must make sure the carrier provides E-911 service in the PRI span. If
CAMA trunks (trunks “dedicated” for Enhanced 911 usage) are
available from the carrier, Triton analog and Quantum analog trunks
can be configured as CAMA trunks to support E-911.
Note:
E-911 is not supported by T1 protocol
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...