Altigen AltiContact Manager Version 5.0A, Administration Manual

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Overview
AltiContact Manager Administration Manual 1-5
1. Over
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• Provides adaptive balance and selectable impedance
• Analog and digital loop back test modes
• Tip and ring reversal
• FSK message lamp
• 5V PCI slot is required for each Triton Analog Extension Board.
• Recording capability
— Triton Analog Trunk Board - a long form factor PCI telephony
card that supports 8 or 12 trunks. The 12-trunk card is available in
two models: loop start/ground start (LS/GS) and loop start (LS).
Both models have the same features regarding LS. The LS/GS
board is required when ground start trunks will be used. The 8-trunk
card is only available in the loop start model. You can install up to
16 Triton Analog Trunk boards per system.
• Tone detection (fax, modem, voice) available.
— Triton Resource Board - a PCI bus telephony board that provides
monitoring and Barge In system support functions. You can install
up to two (2) Resource Boards per system.
• AltiContact Manager System Software - the system telephony
application software that provides an easy-to-use graphical user
interface. It lets you configure, administer, and maintain the
AltiContact Manager system, and can be used as a platform for third-
party enhanced application development. AltiWare software
components such as Switching Service, Messaging Agent, SMTP
Server, POP3 Server, AltiBackup and Exchange integration are
services that are automatically launched when the AltiContact
Manager system starts. You do not have to login and start these
applications manually. This provides better security and reliability for
these services.
• TAPI Gateway Support - AltiContact Manager is an open platform
that allows third party telephony developers to develop applications
for the AltiContact Manager system. The system supports Telephony
Applications Programming Interface (TAPI) 3.0.
AltiContact Manager supports a complete TAPI service provider that
accepts first party call control (such as AltiView, AltiAgent, and
AltiSupervisor) and the third party client-server call control (such as
call routing applications).