Altigen AltiContact Manager Version 5.0A, Administration Manual

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Overview
AltiContact Manager Administration Manual 1-19
1. Over
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• Call Forwarding from Voice Mail - users can set up Call Forwarding
from within the AltiGen Voice Mail System. This allows users to set
up Call Forwarding away from the office and without having to access
AltiReach or AltiView.
• Disable a Mailbox - voice mailboxes can be disabled so that callers
cannot leave messages. This can be useful for maximizing system
capacity or controlling access to phone services.
• Configurable voicemail playing order - Administrators can
configure users’ voice mailboxes to play the oldest or the newest
message first.
• Future Delivery - allows users to record a message to be delivered at
a specific time and date in the future, up to one year in advance.
• Information Only Mailbox - a mailbox can be configured to
announce customized pre-recorded information when accessed. This
mailbox does not allow callers to leave a message, but only to listen to
the message announcement (personal greeting) from the mailbox. To
repeat the message, callers are instructed to press the # key.
• Making a Call from the AltiGen Voice Mail System - allows users
to make a call from within the AltiGen Voice Mail System by pressing
# at the Main Menu and entering the external phone number. This is
especially useful while traveling where users can respond to all
messages and make
other calls not associated with a message, all with
one call into the AltiGen Voice Mail System. This can result in
significant savings. The use of this privilege is configurable on a per-
user basis.
• Message Management - receives, sends, forwards, deletes, and
replies to messages.
• Message Notification of E-mail Messages - designed to alert you of
new voice and/or email messages in your mail box. (At this time,
notification of email messages can only be configured by the system
administrator.) The AltiGen Voice Mail System will notify you by
calling an extension, phone or pager number. A notification schedule
can be set for business hours, after business hours, at any time or at a
specified time. For voice messages, you have an option of being
notified of all messages or only urgent messages. You may enter up to
63 digits for the destination (notification) phone number. Operator-
assisted paging is also supported.