Altigen AltiContact Manager Version 5.0A, Administration Manual

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Routing Calls on Holidays
5-12 AltiContact Manager Administration Manual
For each Business Hour profile, set the business schedule parameters as
follows:
Routing Calls on Holidays
You can create special routes for incoming DNIS and trunk calls that come
in on designated holidays. For holidays that your organization treats as
half-days, you can create separate routes for business and non-business
hours.
Note:
Incoming DID and tie trunk calls will not follow holiday routes,
but go to the dialed extensions directly.
Multiple Holiday profiles can be configured in a system. A default
“System” Holiday profile is already configured. Multiple Holiday profiles
can also be assigned to DNIS Routing and Trunk In Call Routing entries.
Parameter Description
Work Day Select the days of the week on which the company
does business. For example, if the company does
business Monday – Friday, the check boxes for those
days should show check marks.
AM and PM
Schedules For each day of the week, select the time periods
during which the company is available for business.
The time between the AM and PM times can be used
to indicate a lunch break or time between shifts.
If you don’t want to set a break between AM and PM
schedules, set the PM starting time to be the same as
the AM ending time.
Or if you wish to specify 24 hours as standard
business hours, select the following hours:
AM Schedules:
From 08:00 AM
To 12:00PM
PM Schedules:
From 12:00 PM
To 08:00 AM