viii
AltiContact Manager Administration Manual
Handling Busy Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-34
Setting Call Waiting Options . . . . . . . . . . . . . . . . . . . . . . 14-34
Handling Unanswered Calls . . . . . . . . . . . . . . . . . . . . . . . 14-35
Configuring One Number Access . . . . . . . . . . . . . . . . . . . 14-36
One Number Access Options . . . . . . . . . . . . . . . . . . . . . . 14-37
Call Screening. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-38
Setting Caller ID Verification. . . . . . . . . . . . . . . . . . . . . . 14-38
Specifying Forwarding Numbers . . . . . . . . . . . . . . . . . . . 14-39
Setting Up Monitor Lists . . . . . . . . . . . . . . . . . . . . . . . . . . 14-39
Configuring a Monitor List. . . . . . . . . . . . . . . . . . . . . . . . 14-40
Feature Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-41
Chapter 15
Huntgroup Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 15-1
Setting Up Huntgroups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-3
Adding a Huntgroup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-3
Establishing Basic Huntgroup Attributes . . . . . . . . . . . . . . 15-4
Setting Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-5
Establishing Huntgroup Membership . . . . . . . . . . . . . . . . . . 15-5
Adding Extensions to Huntgroups . . . . . . . . . . . . . . . . . . . 15-7
Assigning Huntgroups to Agent Extensions . . . . . . . . . . . . 15-8
Automatic Log In/Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-10
Setting Huntgroup Mail Management . . . . . . . . . . . . . . . . 15-11
Disabling a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-11
Synchronizing with Exchange Server. . . . . . . . . . . . . . . . 15-12
Setting Email Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-12
Setting Mailbox Playback Options . . . . . . . . . . . . . . . . . . 15-13
Setting Mailbox Capacities . . . . . . . . . . . . . . . . . . . . . . . . 15-13
Setting Message Notification Options . . . . . . . . . . . . . . . . 15-14
Setting the Message Types for Notification . . . . . . . . . . . 15-15
Setting the Type of Notification . . . . . . . . . . . . . . . . . . . . 15-15
Setting Notification Timing . . . . . . . . . . . . . . . . . . . . . . . 15-16
Setting Notification Business Hours. . . . . . . . . . . . . . . . . 15-17
Enabling Message Notification. . . . . . . . . . . . . . . . . . . . . 15-17
Setting Call Handling Options . . . . . . . . . . . . . . . . . . . . . . 15-17
Handling Busy Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-18
Forwarding All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-19
Handling Unanswered Calls . . . . . . . . . . . . . . . . . . . . . . . 15-20
Setting Huntgroup Handling . . . . . . . . . . . . . . . . . . . . . . . 15-21
Group RNA Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-22
Summary of Contents for AltiContact Manager Version 5.0A
Page 38: ...xxxvi AltiContact Manager Administration Manual...
Page 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Page 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Page 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Page 322: ...13 8 AltiContact Manager Administration Manual...
Page 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Page 442: ...20 4 AltiContact Manager Administration Manual...
Page 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Page 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Page 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Page 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Page 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Page 558: ...G 12 AltiContact Manager Administration Manual...
Page 576: ...Index I 18 AltiContact Manager Administration Manual...